What riders ask us.
Do I need an account?
Not for riding. Rides, routes and Premium belong to the account — email, Apple or Google.
What happens without network?
Running navigation continues on the planned route — line, announcements and curves ahead are already on the phone. If you leave the route, rerouting needs network again. With Premium a map strip along every route is on the phone automatically, whole areas can be downloaded and rerouting works without network too. Crash detection and the emergency button need signal to reach our server — without signal the text message goes out later or not at all. Our server checks the arrival watch even when your phone has no signal.
Where do I cancel?
Where you bought: App Store, Google Play or on curveguard.de under “Cancel contracts here”. Premium runs until the end of the paid period.
Which devices?
iPhone from iOS 16.4, Android from 7. The phone belongs in a fixed mount — only then does the app measure lean angle.
What do you store?
Account, rides, routes, emergency contacts — on our server in Nuremberg. No ads, no tracking, no selling of data.
Can crash detection be wrong?
Yes, in both directions: it looks for the pattern of a possible crash in your phone's motion. It can be wrong and does not replace an emergency call — if in doubt, call 112.
Can I take my data with me?
Yes: GPX export with Premium, a copy of your data always (Garage › Account & app › Your data or here under Account), delete any time — also without the app at /konto/loeschen/.
Anything else?
support@curveguard.de — fastest with a screenshot, your phone model and the error log (Garage › Account & app › Error logs).